Sounds Write Trading terms

Terms and conditions of sale (non-commercial e-shop transactions)

Applicability: Except where stated otherwise the following T&Cs of Sale are applicable to the following categories of customers; Pupils, Parents/Guardians of pupils, Private Music Teachers, Schools and Peripatetic teachers. They are NOT applicable to commercial operations such as but not restricted to High Street Retailers/Music Shops, Wholesalers/Distributors, web based and other mail order music outlets.These business categories must apply for our and agree to our commercial terms before proceeding with any orders.

Order turn-round: Sounds Write aims to process your order the day it is received or the next business day. We will despatch by Royal Mail using their First Class postal service (Airmail for overseas orders). However, there is a weight limit for this service and so for large orders we may have to despatch by Parcel Force, Standard Service (3 to 5 day service). We may decide to split the order so that all the packages can be sent by Royal Mail using their First Class postal service. We reserve the right to send part orders if we cannot fulfil the complete order at the time of its receipt.

Delayed Order Processing: If your order has not been received within fourteen (14) calendar days please contact us so that we can put the matter right. If the delay is due to our failings we will offer recompense of 1% of the order value per calendar day outstanding from the eleventh day onwards. This will be capped at 25% of the outstanding order value. We will alert you at the earliest opportunity to any serious delay to your order thereby giving you the opportunity to cancel your order and receive your money back or to continue with the order. If you choose to continue with the order the 1% penalty will not come into effect until the promised delivery date has elapsed.

Refund, first order: Books returned within fourteen (14) calendar days because they are faulty, substandard, the wrong titles or simply not wanted will be refunded in full, including, for UK and European customers, return postage incurred, or replaced if that is your instruction.

The following applies to Private Music Teachers, Schools and Peripatetic Teachers ONLY. Books returned under our ‘Try for free’ offer will be refunded according to the terms and book conditions stated below.

Refunds to UK customers will be by cheque or e-banking and for non-UK customers via a PayPal account. A Returns form is sent with each order. This should be completed and included with the returned books.

Refund, second and subsequent orders: Books returned within fourteen (14) calendar days will be refunded providing they are (a) in some way imperfect or the books received were not those ordered (b) unwanted AND returned in a clean resalable condition. For UK and European customers if the books have been received imperfect we will send replacement books if that is your choice and also refund the postage you’ve incurred in returning them to us. Books returned outside of this period will be refunded at Sounds Write’s discretion and may not include a postage refund. Refunds to UK customers will be by cheque or e-banking and for non-UK customers via a PayPal account. A Returns form is sent with each order. This should be completed and included with the returned books.

Data Protection: We are firmly of the view that we should treat your business dealings with us as we would wish other traders to treat our personal data. We respect the data you give about yourself. We promise to safeguard that information to the best of our ability. We promise not to sell, rent, lease or give your data to any other commercial or charitable organisation. The only time we will release any data held about our dealings is if required to by the courts, police or HM Government agencies (e.g. Custom and Excise). We are happy to provide you copy of all the data we hold about you at no cost and correct anything you advised as being in error.

Marketing: We will not use your data for any mass marketing either by way of post, telephone, fax or e-mail. If you do provide us with feedback on our books we will only use your details to the extent you grant permission and we will, at the earliest opportunity, observe any subsequent instruction to remove those details from our publicity material. On our order form we ask if you are willing to receive relevant communication from us. If you do agree please be assured it will be very occasional and will only be about matters directly related Sounds Write's business. In other words, we will not be sending out loads of irrelevant bumf about products and services that have absolutely nothing to do with our business.

Law: Business is conducted under English law and none of your statutory rights are affected by any of the above.

Try for free terms (Private Music Teachers, Schools and Peripatetic Teachers ONLY)

For your first order if you’re not completely satisfied with any of the books we will refund you in accordance with the following chart. This offer is not time limited so don’t feel rushed to evaluate the books just allow your pupils to take them at their own pace or as fast as you can move them on.

Returned Book Condition	Refund as % of purchase price	Refund on postage
*Completely UNUSED and pristine	100%	Yes
Two used books of each title – few or all pages marked	100%	Yes

In this way you can buy Music Fun and/or the Practice books and try them out with your pupils and if you’re unhappy with them for ANY reason you can get a full refund including postage. Note, if your order is for more than just a couple of each book making up the series please satisfy yourself that the material and style of our books is right for your pupils before you start using them generally. We are, as you can see from the above chart, willing to fully refund two used books per title.

* If you return books claiming them to be unused and/or pristine but for which evidence suggests they have been marked or maltreated in some way (e.g. erasure marking, dog-eared corners, cracked spine, greasy finger prints, coffee/tea/juice stains, contaminated by smoke or other repugnant odours etc) then we reserve the right to refuse refunds on those books – so take care of any books not being used for evaluation.